CMDB/ITAM Learning
Interactive simulators for ServiceNow CMDB and ITAM. Real table and field names. Pick one and go.
Built as learning aids for Cortex 360 AI →
CMDB Factory Simulator
Configure a model. Deploy a device. Watch what breaks.
A live assembly-line view of how a device becomes a Configuration Item in ServiceNow. Toggle the model category, change the product class, or remove a required field — the pipeline lights up green, amber, or red and tells you which downstream system just broke and why.
What it teaches
- cmdb_model_category → product class routing
- cmdb_hardware_product_model vs generic cmdb_model
- Asset / CI link creation via IRE
- HAM normalization and where it silently fails
Asset Lifecycle Race
Receive → In Use → Retired without losing the CI.
A timed run through the alm_hardware lifecycle. Every state transition fires real business rules; miss a required field and your asset gets stranded in an invalid state. Teaches which substates trigger HAM events and where audit trails start.
What it teaches
- alm_hardware state machine
- Substate transitions and their business rules
- Assigned_to, stockroom, location requirements per state
- What retirement actually does to the linked CI
Reconciliation Arena
Two discovery sources disagree. Pick a winner.
Two data sources push conflicting values for the same field on the same CI. You play the IRE — pick precedence rules, set data source priorities, and watch the reconciliation engine either converge or flap. Shows exactly how ServiceNow decides who wins when Discovery and SCCM collide.
What it teaches
- IRE data source precedence
- Identification vs reconciliation rules
- Flapping detection and how to stop it
- Why an unauthorized change can look like reconciliation noise